EAP Critical Incident Response | Robert Douglas and Associates

MORNING SESSION 8:00-12:00 (optional)

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EAP CIR- The Multi-Systemic Resiliency Approach

3.5 content hours.

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Objectives:​

• Integrate core clinical concepts of stress response, collegial grief, and resilience with practical EAP onsite response.

• Align traditional crisis intervention techniques within the EAP response environment.

• Reduce the risk of re-traumatization through a resilient based, group process. 

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Introduction- Resilience Continuum

• Resilience Poll

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Multi-Systemic Resiliency Approach​

• Clinical Foundation

  • Stress Response

    • The interpretation of threat

    • Physiological indicators

  • Collegial Grief

    • Grief theory

    • Resiliency/Grief groups

    • Organizational impact

  • Resilience

    • Identifying resilient attributes and processes

    • The temporal dimensions of resilience

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Crisis Intervention​

• Peer Teams

• Psychological First Aid

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Employee Assistance Programs

• Dual-client perspective

• Workplace Culture

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Interventions

• Management Consultation

• Corporate Briefings

• 1:1

• Resiliency groups

• 1:2

• Outreach

• Handouts

• Referral

• Follow-up​​

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AFTERNOON SESSION​ 1:00-4:30

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Application of MSRA to Mass Shooting Incident

3.0 Contact Hours

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Objectives

• Utilize a consistent, EAP based Crisis Intervention framework (MSRA) with mass shooting incidents.

• Learn additional strategies unique to the EAP response of mass shooting incidents.

• Integrate lessons learned from previous mass shooting incidents and acts of terrorism.

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Introduction

• Resilience Continuum

• Run. Hide. Fight.

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Multi-Systemic Resiliency Approach- Review

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Prevalence of Mass Shooting Events

• Importance of Motive

  • Terrorism​

    • Domestic​

    • International

  • Mental Health​

• Lessons Learned​

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Pre-Incident Partnership

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Navigating the Response Scene

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First Contact 

• Management Consultation​​

  • Fluidity

  • Security/Safety Priority​

    • Physical

    • Accounting for employees/members​​

    • Family contact/notification

    • First Responder protocols

    • Communication outlets

    • Safe Zones

    • Access

  • Race for Onsite Providers​

• Provider Selection​

• Safe Zones​​​​

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Internal EAP Fatigue and Support​

 

Onsite Crisis Intervention​

• Ethics and the Power of the Incident

• Safe Zones

  • Uniting

  • Leadership Meeting

  • Corporate Briefing

    • Leadership role​

    • EAP role

    • Spiritual role

  • EAP Access

    • 1:1​

    • 1:2

    • PFA Group

    • Resilience Group

  • Return to​ Workplace

    • Physical Damage

    • Crime Scene

    • Perception of Safety

    • Mock return​

    • EAP support

  • Referrals/Handouts

  • Family Support

 

The Injured

• Leave of Absence Status

• Importance of Inclusion

• Referrals

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The Deceased

• Tragic Death

• Grief/Resiliency Groups

• Honoring Survivors

• Community Bereavement​

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Media Management​

• Impact on Employee Recovery​

• Impact on Organizational Resilience

 

Community Connection

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Sustaining Resilience

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Transitioning EAP Services

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Self Care